Our courier delivers your flowers, fresh, to your door, on the requested
delivery date. However, we do not guarantee delivery times nor do we accept time requests. The delivery time
is dependant upon how many pick ups and deliveries the courier has in their area.
We do have a signature release with our courier. If the recipient is not at home during the delivery attempt,
this enables the driver to leave the package at the recipient's address without a signature if they deem it is a safe location.
If the driver feels the area is not safe, they will re-attempt delivery the next business day or the recipient
can pick up the package at the nearest sort facility.
When placing an order we ask that you make sure all delivery information is 100% accurate. Our courier drivers do not
carry phones so are unable to be reached while out on the road. We want to make sure you, our valued customer,
are 100% satisfied with the product received by the recipient. When incorrect information is provided to us, this causes potential
delays with the delivery and when situations such as this arise, our guarantee becomes null and void.
If an incorrect address is provided, you would have a few options to choose from to rectify the problem.
You could either (a) provide us with an alternate address for the recipient. There would be a $10.00 address change
fee applied to your credit card and there would be a delay of at least one business day, (b) submit a new order
to the correct address for a discounted price of $10.00 less than the original order, or (c) have the recipient arrange to pick
the flowers up at the nearest sort facility.
